| Features |
Platinum Package |
Standard Package |
| Enablement |
|
|
| Product upgrades/updates |
 |
|
| Project support (installations, migrations and upgrades) |
|
|
| Usage assessment support (gain expert insights on product usage) |
|
|
| Beta program privileges (early invitations, early access, priority enrollment) |
|
|
| Remote product guidance session support |
|
|
| Community forums access |
|
|
| Knowledge base access |
|
|
| Designated CSM for customers |
|
|
| Support |
|
|
| Unlimited web-based case submission |
|
|
| Priority web-based case submission |
|
|
| Unlimited telephone support |
|
|
| Priority telephone support |
|
|
| Priority assignment to Sr. Engineer Support resources |
|
|
| Remote diagnostics |
|
|
Proactive alerts
|
|
|
